HelloDrew Privacy Policy

1. Introduction: Your Privacy, Our Priority

At HelloDrew, your privacy is as important as your next real estate deal. This Privacy Policy explains how we collect, use, and protect your personal information. By using HelloDrew, you agree to this Privacy Policy. If you've got questions, we're just a message away.

2. Information We Collect: What's In the Drew Box?

To make Drew work his real estate magic, we collect the following types of data:

• Personal Data: Stuff like your name, email, phone number, and any other info you provide when signing up.
• Usage Data: Info on your activity on the platform—calls made, texts sent, tasks completed, you name it.
• Third-Party Integrations: Data from the CRMs (like Follow Up Boss), calendars, and lead systems you connect to Drew. It's like Drew making friends with your other apps.

3. How We Use Your Information: Drew's Magic Formula

• Operate Like a Pro: Manage calls, schedule tasks, and automate your real estate workflows.
• Personalize Your Experience: Customize Drew's features to match your needs, making him as helpful as your favorite agent.
• Stay Compliant: We keep things legit and secure, while also meeting legal obligations.

4. Data Sharing: Who Gets to Hang with Drew?

• What We Share: We share data with trusted partners and service providers who help Drew work his magic.
• What We Don't Share: No selling your data to third parties or advertisers. Drew's too loyal for that.
• Your Responsibility: You're in control. If you're connecting any third-party integrations, make sure you're on the right side of the privacy law.

5. Security: Your Data Deserves a Fortress

• Encryption Everywhere: Your sensitive data is encrypted while traveling across the web and while resting.
• Account Protection: Your account's login info and API keys are yours alone—treat them like they're made of gold.

6. Your Rights: You're the Boss of Your Data

• Access & Control: Want to see or update your personal info? No problem.
• Opt-Out: If you ever want to opt out of marketing emails or SMS, just click "unsubscribe," and Drew will leave you alone.

7. Cookies and Tracking: Making Drew Smarter

• Cookies in Action: We use them to analyze site traffic and optimize your experience.
• Your Control: You can adjust your cookie settings anytime via your browser. But remember, disabling cookies might impact Drew's abilities.

8. Children's Privacy: Drew's for Adults Only

Drew's awesome, but he's for people 18 and up. If a minor sneaks in and provides info, contact us immediately, and we'll take care of it.

9. Updates to This Policy: Drew Grows, So Does This Policy

As Drew evolves, so will this Privacy Policy. If anything major changes, we'll let you know. Minor changes? We'll just update this page. Stay tuned!

10. Contact Us: Drew's Got Answers

Got questions or concerns? We're all ears:

11. Legal Stuff We Have to Say (Just for Fun)

• Dispute Resolution: If there's a dispute, we'll follow the rules and resolve it as fairly as possible—no drama.
• Indemnity: You agree to hold Drew harmless if you misuse the platform or break the rules. Drew's here to help, but you're in charge of your actions.
• Force Majeure: Sometimes stuff happens beyond our control (like tech failures or alien invasions). If that happens, Drew can't be held responsible. But rest assured, we'll work hard to avoid it.

12. TCPA (Telephone Consumer Protection Act): Drew's Calls Are All About Consent

• Consent Is Key: By using HelloDrew, you give the green light for Drew to send calls and texts related to your account. If you're on the do-not-call list, Drew respects that.
• Opt-Out: If Drew's voice gets too loud, you can opt out of any further calls or texts. Just say the word.

13. ADA (Americans with Disabilities Act): Drew Is for Everyone

• Equal Access: We strive to make sure Drew is easy to use for everyone. If you need help with accessibility, let us know.
• Assistive Technologies: Drew works well with tools like screen readers. We're always improving accessibility.

14. Legal Basis for Processing Data

• Performance of a Contract: If we need your data to deliver services, we're good.
• Consent: If we rely on your consent, you can always withdraw it. We'll respect your decision.
• Public Interest & Compliance: We process data to comply with the law or prevent fraud.
• Legitimate Interests: We use your data to improve Drew and provide you with the best service.

15. Phonely's Training & Data Use

• Improvement, Not Invasion: When you use Drew, some data may be used to improve Drew's abilities—this helps us refine things like language models and transcription accuracy.
• Opt-Out of Manual Review: If you don't want your data used for this purpose, just contact us, and we'll respect your choice.

16. Privacy Shield & International Data Transfers

Phonely operates worldwide, so your data may travel. But don't worry—we ensure everything's compliant with global standards, including the Privacy Shield Framework.

17. CCPA/CPRA – California Privacy Rights

• Request Disclosure: Ask us what data we've collected and how we've used it.
• Request Deletion: You can ask us to delete your data, subject to certain conditions.
• Opt-Out: You can request we stop sharing your data (though we don't sell it).
• Non-Discrimination: You won't be penalized for exercising your rights.

18. Acceptance of This Privacy Policy

By using HelloDrew, you agree to this Privacy Policy. If you don't agree, Drew's door is closed for you.

19. Data Subject Rights (GDPR)

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can correct any inaccurate data.
• Right to Erasure: You can request deletion of your data.
• Right to Restrict Processing: You can limit how we use your data.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can object to certain types of processing.
• Right to Withdraw Consent: You can withdraw any consent you've given us.